Privacy Policy

1. Introduction

Premier Electrical Leicester Ltd, trading as EV4-U ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our EV charger installation services.

Company Details:
Premier Electrical Leicester Ltd (trading as EV4-U)
19 Headland Road, Leicester, LE5 6AE
Email: admin@ev4-u.co.uk
Phone: 0116 4422768

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and postcode when you book a survey or contact us.
• Vehicle Information: Details about your electric vehicle to help us recommend suitable chargers.
• Property Information: Details about your property to assess installation requirements.
• Payment Information: Payment details processed securely through our payment providers.
• Technical Data: IP address, browser type, and usage data collected automatically when you visit our website.

3. How We Use Your Information

We use your information to:

• Process and manage your EV charger installation bookings
• Conduct home surveys and provide accurate quotes
• Communicate with you about your booking and installation
• Process payments and send invoices
• Apply for OZEV grants on your behalf where eligible
• Provide customer support and respond to enquiries
• Send you relevant updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To fulfil our contract with you for installation services
• Legitimate Interests: To improve our services and communicate with you
• Legal Obligation: To comply with laws and regulations
• Consent: For marketing communications where applicable

5. Data Sharing

We may share your information with:

• Our installation engineers to carry out the work
• OZEV (Office for Zero Emission Vehicles) for grant applications
• Payment processors to handle transactions securely
• Charger manufacturers for warranty registration
• Professional advisers such as accountants and lawyers

We will never sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Installation records are kept for a minimum of 6 years for warranty and regulatory purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us at admin@ev4-u.co.uk.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.